PRIVACY & SAFETY POLICY
1. Purpose
The purpose of this policy is to outline how Lengths of Luxury collects, uses, protects and discloses personal information while ensuring the safety of their customers, employees and stakeholders.
2. Scope
This policy applies to all employees, contractors, and stakeholders of Lengths of Luxury.
3. Commitment to Privacy
We are committed to protecting the privacy of our customers and employees. We will ensure that personal information is handled with care and in accordance with applicable laws and regulations.
4. Information Collection
•Types of Information Collected:
We may collect personal information, including but not limited to names, contact details, payment information and any other data necessary for providing our services.
•Methods of Collection:
Information may be collected through various means including; online forms, personal transactions, telephone and face to face customer interactions.
5. Use of Information
We will use personal information for the purposes of providing services, improving customer experience, conducting business operations and communicating with customers. We will not sell or rent personal information to third parties without explicit consent.
6. Data Protection
Security Measures:
We implement appropriate security measures to protect personal information from unauthorised access, loss or misuse.
Access Control:
Access to personal information is limited to authorised personnel who require it for their job functions.
7. Disclosure of Information
Personal information may be disclosed to third parties only as necessary to provide services, comply with legal obligations or protect the rights and safety of Lengths of Luxury and others.
8. Customer Rights
Customers have the right to:
Access their personal information. Request corrections to inaccurate or incomplete information. Withdraw consent for the use of their information at any time, subject to legal or contractual restrictions.
9. Training and Awareness
All employees will receive training on privacy and safety practices and the importance of protecting personal information.
10. Policy Review
This policy will be reviewed annually and updated as necessary to reflect changes in laws, regulations or our operational practices.
11. Contact Information
For any questions or concerns regarding this policy, please contact lengthsofluxuryhair@gmail.com.
CUSTOMER CARE POLICY
1. Purpose
The purpose of this policy is to establish the standards and procedures for customer service to ensure a consistent and positive experience for all customers.
2. Scope
This policy applies to all employees, stockists and representatives of Lengths of Luxury.
3. Commitment to Customer Care
We are committed to providing exceptional customer service that meets the needs and expectations of our customers both commercial and domestic. Our goal is to create a welcoming and supportive environment for all.
4. Customer Interaction Guidelines
•Respect and Courtesy:
All interactions with our customers should be courteous, respectful, and professional.
•Timely Response:
Customer inquiries will be acknowledged within 2 working days with a commitment to resolve issues as quickly as possible.
•Transparency:
We will communicate openly with customers regarding our products, services, and any issues that may arise.
5. Complaint Resolution
•Listening and Understanding:
We will listen to customer complaints and concerns attentively, ensuring we fully understand their issues.
•Investigation:
All complaints will be investigated thoroughly and fairly for all parties.
•Resolution:
We will strive to resolve complaints in a timely manner and offer appropriate solutions.
6. Training and Development
All employees and product Stockists will receive relative training in customer service best practices and will be provided with the tools necessary to assist customers effectively.
7. Feedback Mechanism
We encourage customers to provide feedback about their experiences. This feedback will be used to improve our services continuously.
8. Policy Review
This policy will be reviewed annually to ensure its effectiveness and relevance to our customer care objectives.
9. Contact Information
For any questions regarding this policy, please contact Lengths of Luxury via the email provide in the contacts section